ITIL 4 Specialist: Monitor, Support and Fulfil Course
The ITIL 4 Specialist: Monitor, Support and Fulfil course prepares participants for the ITIL 4 Specialist: Monitor, Support and Fulfil certification, combining knowledge of key ITIL 4 practices with practical examples, exercises and exam preparation.
The course develops knowledge of IT service management across Incident Management, Service Desk, Problem Management, Service Request Management, and Monitoring and Event Management, helping participants apply these practices to improve service support, monitoring and responses to user needs.
What is the ITIL 4 Specialist: Monitor, Support and Fulfil certification?
The ITIL 4 Specialist: Monitor, Support and Fulfil certification validates knowledge and skills in applying IT service management practices related to monitoring, support and responding to user needs.
The certification covers five ITIL 4 practices: Incident Management, Service Desk, Problem Management, Service Request Management, and Monitoring and Event Management. It demonstrates knowledge of how these practices can be applied and how they contribute to the management and continual improvement of IT services.
Who is the ITIL 4 Specialist: Monitor, Support and Fulfil course for?
The ITIL 4 Specialist: Monitor, Support and Fulfil course is designed for professionals involved in IT service management, service support and service operations who want to develop specialised knowledge of Incident Management, Service Desk, Service Request Management, Monitoring and Event Management, and Problem Management. It is particularly relevant for professionals with existing ITIL or IT service management knowledge who want to deepen their expertise in these practices. Professional experience in IT service management is not required.
What you’ll learn
On the ITIL 4 Specialist: Monitor, Support and Fulfil course, you will:
- Understand the key concepts, principles and challenges of the five ITIL 4 practices covered by the course.
- Learn how to assess, measure and develop practice maturity using the ITIL Maturity Model.
- Understand the strategic and operational requirements for creating value and contributing to business objectives.
- Learn how to use metrics and critical success factors to assess and improve practice performance.
- Understand how the five practices integrate into value streams and how they interact with one another.
- Apply your knowledge through practical examples and exercises.
- Prepare for the ITIL 4 Specialist: Monitor, Support and Fulfil certification exam.
Trusted by more than 17,500 professionals worldwide
Since 2006, XPM Consulting has trained more than 17,500 professionals in 37 countries. Our experience reflects our commitment to high-quality training and effective preparation for professional certifications.
XPM Consulting has been an ITIL Authorized Training Organization since 2014, accredited to deliver ITIL training.
Prerequisite: ITIL Foundation Certification
Let's talk!
| Paula Moreira | |
|---|---|
+351 218061742 | |
+351 918364133 | |
paula.moreira@xpmconsulting.com | |
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Ecaterina Focsa
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Ciso Barbosa
"I took the ITIL 4 Foundation online course. The materials were excellent, and the trainer was outstanding."
Julien Basset
"XPM Consulting provided the training and the right tools to keep us on track for the exam. As a result, I passed my certification exam on my first attempt!"
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ITIL 4 Specialist: Monitor, Support and Fulfil Course: Prices
Elearning + Exam Voucher
1760€
-
1099€
-
◉ Ideal for
ITSM professionals who want to deepen their understanding of ITIL 4 and develop their skills in monitoring, supporting, and delivering IT services through self-paced elearning. - 60 days of elearning (Lessons, exercises and exams)
- ITIL 4 Specialist: Monitor, Support and Fulfil Exam Voucher (1 attempt)*
- Official eBook
- Official Learning Resource Kit
- Exam Application Support
- Proof of Course Attendance
- Groups Discount (See below)
ITIL 4 Specialist: Monitor, Support and Fulfil Course: Features
Early Bird Discounts (*)
If you are considering enrolling in one of our courses, this is a great opportunity to save. If you complete your registration and full payment at least 15 days before the course start date, you can benefit from a special price. This way, you secure your place and enjoy a discount.
Group Discounts
If you bring a friend or colleague to one of our classroom or virtual classroom courses, you will both receive an additional discount. The more friends or colleagues you bring, the greater your total discount will be. See the table below to find out exactly which discount you are entitled to.
| Number of Participants | Discount |
|---|---|
| 2 participants | 10% discount |
| 3 participants | 15% discount |
| 4 – 5 participants | 20% discount |
| 6 or more participants | 25% discount |
Are you planning to enrol several people in our e-learning courses? Email us at office@xpmconsulting.com to find out about our special discounts for you!
Former student Discount
Our alumni benefit from a 40% discount on the base price of classroom and virtual classroom courses. The discount cannot be combined with other discounts or promotions.
Contact us at office@xpmconsulting.com to claim your discount or ask about any current promotions.
ITIL 4 Specialist MSF course programme
The ITIL 4 Specialist: Monitor, Support and Fulfil course provides specialised knowledge of five IT service management practices and prepares participants for the certification exam. The programme covers the practices, their application and how they contribute to monitoring, supporting and responding to user needs:
- Incident Management
- Service Desk
- Service Request Management
- Monitoring and Event Management
- Problem Management
- Applying the practices to service monitoring, support and management
ITIL 4 Specialist MSF Formats
XPM Consulting offers courses in different formats. Not all courses are available in every format. Please check the available options for the course you wish to take.
ITIL 4 Specialist: MSF course: classroom training
Classroom training combines the presentation and discussion of key topics with practical examples and exercises.
Depending on the course, the training may include:
- Presentation and discussion of the main topics, with examples that facilitate learning.
- Use of relevant templates, checklists and other resources.
- Practical exercises and learning activities.
- Exam preparation questions, including module-specific questions and, where applicable, a final exam.
- Support in developing a study plan and, where applicable, with individual exam applications.
Online ITIL 4 Specialist: MSF course: virtual and elearning training
Virtual courses combine live training with the flexibility of distance learning. Sessions are led by the trainer and allow participants to actively participate, ask questions and complete exercises. During the training, participants can use whiteboards, answer questions, exchange messages and take part in Q&A sessions, among other features.
Since 2010, XPM has also offered elearning, allowing participants to study at their own pace. When a course is available as elearning, please refer to the elearning tab for information about the specific features, resources and terms of that format.
ITIL 4 Specialist: Monitor, Support and Fulfil elearning
Our ITIL 4 Specialist MSF elearning includes:
- Handouts
- Practice questions with explanations
- Learning games
- Memory exercises
- E-notes
- ITIL concepts glossary
- Acronyms glossary
- Course in English
Access to elearning materials
Enrolment in an elearning course includes access to the course content for the period specified for the course.
The access period starts on the day the access details are sent, even if the participant has not yet started the course. The period is counted in calendar days, including weekends, holidays and public holidays.
Participants are responsible for completing the course within the access period.
ITIL 4 Specialist: Monitor, Support and Fulfil exam voucher
The exam voucher is an electronic code provided to participants who purchase a training option that includes the exam. The voucher is valid for three months from the date of issue.
ITIL 4 Specialist: Monitor, Support and Fulfil exam
The exam is taken online, from a location of the participant’s choice. To take the exam, you need an internet connection and a computer equipped with a camera and microphone.
Once the exam has been completed, the results are generally available immediately. The certificate is available on the certification body’s website. Participants can also request the certificate through the chat service provided by the organisation responsible for the exam.
Voucher terms
- The voucher is personal and non-transferable and cannot be refunded.
- Participants must request the voucher within 3 months of payment.
- XPM Consulting cannot change the exam date or language after the exam has been scheduled.
- The organisation responsible for the exam may charge additional fees for changing the exam date or language.
- An additional fee may apply to extend the voucher’s validity.
- Exam vouchers are subject to the terms and conditions of the organisation responsible for the exam.
VAT
The prices shown are subject to VAT at the applicable rate.
For individuals residing in Portugal, a VAT offer is available for classroom or virtual courses, subject to the terms and conditions of the promotion.
The VAT offer does not apply to ITIL or PRINCE2 courses, or to customers who benefit from corporate agreement or alumni discounts.
Payments
According to XPM Consulting’s payment terms, the following payment methods are available:
- bank transfer
- PayPal
- credit card
- Ticket Ensino®
- Edenred Estudante
If you wish to pay by credit card or PayPal, please email us to request payment using one of these methods. In this case, an additional fee of 6% will be charged on the price of our service to cover the costs of payment services provided by external providers.
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ITIL 4 Specialist: Monitor, Support and Fulfil Course: Frequently Asked Questions
Here we answer the most frequently asked questions about the ITIL 4 Specialist: Monitor, Support and Fulfil course, the certification and the exam.
What is the ITIL 4 Specialist: Monitor, Support and Fulfil course?
The ITIL 4 Specialist MSF course is specialised ITIL 4 training covering five IT service management practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management, and Problem Management. The course prepares participants for the ITIL 4 Specialist: Monitor, Support and Fulfil certification exam.
What does ITIL 4 MSF mean?
MSF stands for Monitor, Support and Fulfil and refers to the ITIL 4 Specialist: Monitor, Support and Fulfil module. The module covers practices related to monitoring, supporting and responding to user needs within IT service management.
Which ITIL 4 practices are covered by the course?
The ITIL 4 Specialist MSF course covers five practices:
- Incident Management
- Service Desk
- Service Request Management
- Monitoring and Event Management
- Problem Management
What will I learn on the ITIL 4 Specialist MSF course?
You will develop a deeper understanding of the five practices covered by the module and how they can be applied in IT service management. The course also covers the integration of practices into value streams, metrics and critical success factors, as well as assessing and developing practice maturity.
Who is the ITIL 4 Specialist: Monitor, Support and Fulfil course for?
The course is designed for professionals involved in IT service management, service support and service operations who want to develop specialised knowledge of Incident Management, Service Desk, Service Request Management, Monitoring and Event Management, and Problem Management.
It is particularly relevant for professionals who already have ITIL or IT service management knowledge and want to deepen their expertise in these practices.
What are the prerequisites for the ITIL 4 Specialist: Monitor, Support and Fulfil certification?
To take the certification exam, you must meet the applicable entry requirements. These include an ITIL Foundation certification or another eligible ITIL qualification. You must also complete training through an Accredited Training Organization or ITIL Official eLearning.
Do I need professional experience in IT service management?
Professional experience in IT service management is not a certification requirement. However, experience in the field can help you relate the course content to real-world situations.
What certification does the course prepare me for?
The course prepares participants for the ITIL 4 Specialist: Monitor, Support and Fulfil certification.
What does the ITIL 4 Specialist: Monitor, Support and Fulfil exam assess?
The exam assesses your knowledge and understanding of the five practices covered by the module and their application in the context of IT service management.
What is the ITIL 4 Specialist: Monitor, Support and Fulfil exam like?
The exam consists of 60 multiple-choice questions, lasts 90 minutes, is closed book, and requires a minimum score of 65% to pass.
How can I prepare for the ITIL 4 Specialist: Monitor, Support and Fulfil exam?
The course combines the required knowledge with practical examples, exercises and exam preparation. The elearning option also includes practice questions with explanations, allowing you to test your knowledge and reinforce the topics covered.
Does the course include practice questions?
Yes. The elearning includes practice questions with explanations, allowing you to test your knowledge and reinforce the main topics covered during the course.
Is there a practice test or mock exam?
The XPM elearning includes practice questions with explanations to support exam preparation. These should be distinguished from an official mock exam.
Is the ITIL 4 Specialist: Monitor, Support and Fulfil course available online?
Yes. The course is available as elearning with an exam voucher, allowing you to study at your own pace through the XPM platform.
XPM Consulting also provides dedicated training for groups and organisations.
What is included in the ITIL 4 Specialist: Monitor, Support and Fulfil elearning?
The elearning includes learning content and resources to support exam preparation, including practice questions with explanations, learning games, memory exercises, e-notes, and ITIL concepts and acronyms glossaries.
Is the exam voucher included?
Yes. The elearning option includes a voucher for one attempt at the ITIL 4 Specialist: Monitor, Support and Fulfil certification exam.
Can I take the course as part of a team?
Yes. XPM Consulting provides dedicated training for groups and organisations, which can be adapted to the context, objectives and specific needs of the team.
Do I receive a certificate after completing the course?
Yes. Participants receive a proof of course attendance for the training completed. This is separate from the professional ITIL 4 Specialist MSF certification, which is obtained after passing the certification exam.
How long does the ITIL 4 Specialist: Monitor, Support and Fulfil course take?
The duration depends on the training option selected. Please refer to the course information for the applicable training duration and elearning access period.
How much does the ITIL 4 Specialist: Monitor, Support and Fulfil course cost?
The price depends on the training option selected. Please refer to the current course pricing for the price and details of what is included.
How do I enrol on the ITIL 4 Specialist: Monitor, Support and Fulfil course?
You can enrol through our website. To request further information or arrange dedicated training, you can also contact the XPM team at office@xpmconsulting.com.