ITIL 4 Specialist: Create, Deliver and Support
The ITIL 4 Specialist: Create, Deliver and Support course prepares participants for the ITIL 4 Specialist: Create, Deliver and Support certification, combining specialised ITIL 4 knowledge with practical examples, exercises and exam preparation.
The course develops knowledge and skills for creating, delivering and supporting digital products and services. You will learn how to manage processes, teams, value streams and workflows, helping organisations deliver effective IT services aligned with business needs.
What is the ITIL 4 Specialist: Create, Deliver and Support certification?
The ITIL 4 Specialist: Create, Deliver and Support (CDS) certification demonstrates knowledge and skills in the creation, delivery and support of digital products and services.
The certification covers approaches to managing processes, teams, value streams and workflows, with a focus on effective service delivery and value creation.
The ITIL 4 Specialist CDS certification is part of the ITIL 4 Managing Professional (MP) certification path, which brings together specialist modules focused on the practical and technical application of IT service management.
Who is the ITIL 4 Specialist: Create, Deliver and Support course for?
The ITIL 4 Specialist: Create, Deliver and Support course is designed for IT professionals and others involved in creating, developing, delivering or supporting digital products and services. It is particularly relevant for professionals who want to deepen their ITIL 4 knowledge and develop their skills in service creation, delivery and support. Professional IT experience is not required, although experience in IT service management or related areas can help participants relate the course content to real-world situations.
What you’ll learn
On the ITIL Specialist: Create, Deliver and Support course, you will:
- Learn how to improve existing processes and optimise value streams and workflows.
- Develop skills to align the creation and delivery of digital services with business objectives.
- Learn approaches for managing IT teams and promoting effective, results-oriented ways of working.
- Understand how Lean, Agile and DevOps approaches can be integrated into IT service management.
- Apply your knowledge through practical examples and exercises.
- Prepare for the ITIL 4 Specialist: Create, Deliver and Support certification exam.
Trusted by more than 17,500 professionals in 37 countries
Since 2006, XPM Consulting has trained more than 17,500 professionals in 37 countries. Our experience reflects our commitment to high-quality training and effective preparation for professional certifications.
XPM Consulting has been an ITIL Authorized Training Organization since 2014, accredited to deliver ITIL training.
Prerequisite: ITIL Foundation Certification
Let's talk!
| Paula Moreira | |
|---|---|
PT: +351 218061742 UK:+44 (0) 1753260001 | |
+351 918364133 | |
paula.moreira@xpmconsulting.com | |
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Ciso Barbosa
"I took the ITIL 4 Foundation online course. The materials were excellent, and the trainer was outstanding."
Julien Basset
"XPM Consulting provided the training and the right tools to keep us on track for the exam. As a result, I passed my certification exam on my first attempt!"
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ITIL 4 Specialist: Create, Deliver and Support Course: Prices
Elearning + Exam Voucher
1760€
-
1099€
-
◉ Ideal for
ITSM professionals who want to strengthen their ITIL 4 knowledge and build practical skills in designing, delivering, and supporting IT services through self-paced elearning. - 60 days of elearning (Lessons, exercises and exams)
- ITIL 4 Specialist: Create, Deliver and Support Exam Voucher (1 attempt)*
- Official eBook
- Official Learning Resource Kit
- Exam Application Support
- Proof of Course Attendance
- Groups Discount (See below)
ITIL 4 Specialist: Create, Deliver and Support Course: Features
Early Bird Discounts (*)
If you are considering enrolling in one of our courses, this is a great opportunity to save. If you complete your registration and full payment at least 15 days before the course start date, you can benefit from a special price. This way, you secure your place and enjoy a discount.
Group Discounts
If you bring a friend or colleague to one of our classroom or virtual classroom courses, you will both receive an additional discount. The more friends or colleagues you bring, the greater your total discount will be. See the table below to find out exactly which discount you are entitled to.
| Number of Participants | Discount |
|---|---|
| 2 participants | 10% discount |
| 3 participants | 15% discount |
| 4 – 5 participants | 20% discount |
| 6 or more participants | 25% discount |
Are you planning to enrol several people in our e-learning courses? Email us at office@xpmconsulting.com to find out about our special discounts for you!
Former student Discount
Our alumni benefit from a 40% discount on the base price of classroom and virtual classroom courses. The discount cannot be combined with other discounts or promotions.
Contact us at office@xpmconsulting.com to claim your discount or ask about any current promotions.
ITIL 4 Specialist: Create, Deliver and Support course programme
The ITIL 4 Specialist CDS course provides specialised knowledge of how to create, deliver and support digital products and services, while preparing participants for the certification exam. The programme combines key concepts, practical application and exam preparation:
- Concepts and principles related to creating, delivering and supporting products and services
- Planning, building and integrating value streams and activities
- Developing and managing digital products and services
- Delivering and supporting IT services
- Managing and collaborating across teams
- Prioritising and managing work
- Measuring performance and using metrics to assess services and processes
- Automation and the use of technology in creating, delivering and supporting services
- Applying Lean, Agile and DevOps approaches
- Customer and user experience
- Continual improvement of services, processes and practices
- Practical examples, exercises and preparation for the ITIL 4 Specialist: Create, Deliver and Support certification exam
ITIL 4 Specialist CDS course formats
XPM Consulting offers courses in different formats. Not all courses are available in every format. Please check the available options for the course you wish to take.
ITIL 4 Specialist: CDS Course: Classroom Training
Classroom training combines the presentation and discussion of key topics with practical examples and exercises.
Depending on the course, the training may include:
- Presentation and discussion of the main topics, with examples that facilitate learning.
- Use of relevant templates, checklists and other resources.
- Practical exercises and learning activities.
- Exam preparation questions, including module-specific questions and, where applicable, a final exam.
- Support in developing a study plan and, where applicable, with individual exam applications.
Online ITIL 4 Specialist: CDS course: virtual and elearning training
Virtual courses combine live training with the flexibility of distance learning. Sessions are led by the trainer and allow participants to actively participate, ask questions and complete exercises. During the training, participants can use whiteboards, answer questions, exchange messages and take part in Q&A sessions, among other features.
Since 2010, XPM has also offered e-learning, allowing participants to study at their own pace. When a course is available as e-learning, please refer to the e-learning tab for information about the specific features, resources and terms of that format.
ITIL 4 Specialist CDS elearning
Our ITIL 4 Specialist: Create, Deliver and Support elearning includes:
- Handouts
- Practice questions with explanations
- Learning games
- Memory exercises
- E-notes
- ITIL concepts glossary
- Acronyms glossary
- Course in English
Access to elearning materials
Enrolment in an e-learning course includes access to the course content for the period specified for the course.
The access period starts on the day the access details are sent, even if the participant has not yet started the course. The period is counted in calendar days, including weekends, holidays and public holidays.
Participants are responsible for completing the course within the access period.
ITIL 4 Specialist: Create, Deliver and Support exam voucher
The exam voucher is an electronic code provided to participants who purchase a training option that includes the exam. The voucher is valid for three months from the date of issue.
ITIL 4 Specialist: Create, Deliver and Support exam
The exam is taken online, from a location of the participant’s choice. To take the exam, you need an internet connection and a computer equipped with a camera and microphone.
Once the exam has been completed, the results are generally available immediately. The certificate is available on the certification body’s website. Participants can also request the certificate through the chat service provided by the organisation responsible for the exam.
Voucher terms
- The voucher is personal and non-transferable and cannot be refunded.
- Participants must request the voucher within 3 months of payment.
- XPM Consulting cannot change the exam date or language after the exam has been scheduled.
- The organisation responsible for the exam may charge additional fees for changing the exam date or language.
- An additional fee may apply to extend the voucher’s validity.
- Exam vouchers are subject to the terms and conditions of the organisation responsible for the exam.
VAT
The prices shown are subject to VAT at the applicable rate.
For individuals residing in Portugal, a VAT offer is available for classroom or virtual courses, subject to the terms and conditions of the promotion.
The VAT offer does not apply to ITIL or PRINCE2 courses, or to customers who benefit from corporate agreement or alumni discounts.
Payments
According to XPM Consulting’s payment terms, the following payment methods are available:
- bank transfer
- PayPal
- credit card
- Ticket Ensino®
- Edenred Estudante
If you wish to pay by credit card or PayPal, please email us to request payment using one of these methods. In this case, an additional fee of 6% will be charged on the price of our service to cover the costs of payment services provided by external providers.
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ITIL 4 Specialist: Create, Deliver and Support Course: Frequently Asked Questions
Here we answer the most frequently asked questions about the ITIL 4 Specialist CDS course, the certification and the exam.
What is the ITIL 4 Specialist: Create, Deliver and Support course?
The ITIL 4 Specialist CDS course is specialised ITIL 4 training focused on the creation, delivery and support of digital products and services. The course combines ITIL 4 knowledge, practical examples, exercises and exam preparation.
Who is the ITIL 4 Specialist: Create, Deliver and Support course for?
The course is designed for IT professionals and others involved in creating, developing, delivering or supporting digital products and services. It is particularly relevant for professionals who want to deepen their ITIL 4 knowledge and develop their skills in these areas.
What are the prerequisites for the ITIL 4 Specialist: Create, Deliver and Support certification?
To take the certification exam, you must meet the applicable entry requirements. These include an ITIL Foundation certification, an ITIL v3 certification or an ITIL 4 Managing Professional Certificate. You must also complete training through an Accredited Training Organization or ITIL Official elearning.
Do I need professional IT experience?
Professional IT experience is not a certification requirement. However, experience in IT service management or related areas can help you relate the course content to real-world situations.
What certification does the course prepare me for?
The course prepares participants for the ITIL 4 Specialist: Create, Deliver and Support certification. The certification is obtained by successfully passing the corresponding examination.
Is Create, Deliver and Support part of the ITIL 4 Managing Professional path?
Yes. ITIL Specialist: Create, Deliver and Support is part of the ITIL 4 Managing Professional (MP) certification path.
What will I learn on the ITIL 4 Specialist: Create, Deliver and Support course?
You will learn about creating, delivering and supporting digital products and services, including value streams, processes, teams, work management, performance measurement, automation and the use of Lean, Agile and DevOps approaches.
What does the ITIL 4 Specialist: Create, Deliver and Support exam involve?
The exam consists of 40 multiple-choice questions and lasts 90 minutes. It is a closed-book exam, and the minimum passing score is 70%.
How can I prepare for the ITIL 4 Specialist: Create, Deliver and Support exam?
The course combines the required ITIL 4 knowledge with practical examples, exercises and exam preparation. The elearning option also includes practice questions with explanations to help you test your knowledge and reinforce the topics covered.
Does the course include practice questions?
Yes. The elearning includes practice questions with explanations, allowing you to test your knowledge and reinforce the main topics covered during the course.
Is there a practice test or mock exam?
The XPM elearning includes practice questions with explanations to support exam preparation. It is important to distinguish these from an official mock exam.
Is the ITIL 4 Specialist: Create, Deliver and Support course available online?
Yes. The course is available as elearning with an exam voucher, allowing you to study at your own pace through the XPM platform.
XPM Consulting also provides dedicated training for groups and organisations.
What is included in the ITIL Specialist: Create, Deliver and Support elearning?
The elearning provides access to learning content and resources designed to support your preparation for the certification exam, including practice questions with explanations and other learning activities.
Is the exam voucher included?
Yes. The elearning option includes a voucher for one attempt at the ITIL Specialist: Create, Deliver and Support certification exam.
Can I take the course as part of a team?
Yes. XPM Consulting provides dedicated training for groups and organisations, which can be adapted to the context, objectives and specific needs of the team.
Do I receive a certificate after completing the course?
Yes. Participants receive a proof of attendance for the training completed. This is different from the professional ITIL 4 Specialist CDS certification, which is obtained after passing the certification exam.
How long does the ITIL 4 Specialist: Create, Deliver and Support course take?
The duration depends on the training option selected. Please refer to the course information for the applicable training duration and elearning access period.
How much does the ITIL 4 Specialist: Create, Deliver and Support course cost?
The price depends on the training option selected. Please refer to the current course pricing for the price and details of what is included in each option.
How do I enrol on the ITIL 4 Specialist: Create, Deliver and Support course?
You can enrol through our website by selecting your preferred option. To request further information or arrange dedicated training, you can also contact our team at office@xpmconsulting.com or on +351 218 061 742.