ITIL ® 4 Specialist: Create, Deliver and Support Certification Course
The ITIL® 4 Specialist: Create, Deliver and Support Certification certification course, evidently, prepares students for the ITIL® 4 Specialist: Create, Deliver and Support certification exam. This exam, is therefore, issued by AXELOS®. The acronym ITIL® specifically means Information Technology Infrastructure Library. ITIL is a set of IT service management best practices and also a framework that aligns the IT services with the business needs. Moreover, ITIL includes different certifications to test your IT Service Management knowledge.
The ITIL 4 Specialist: Create, Deliver and Support Certification is intermediate level of the certification. In other words, the ITIL 4 Specialist: Create, Deliver and Support certification holders show they have intermediate ITIL knowledge in improve existing processes, effectively manage IT teams, optimize value streams and workflows, align digital services with business strategy, improve how services are developed and integrate new technologies embed Lean, Agile, and DevOps ways of working.
The ITIL 4 Specialist: Create, Deliver and Support course is for those that wish to have the certification specially IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels, including the development, deployment, and monitoring of activities.
Finally, XPM Consulting has been accredited as an ITIL Authorized Training Organization (ITIL ATO) since 2014.
What is the ITIL 4 Specialist: Create, Deliver and Support certification?
The ITIL 4 Specialist: Create, Deliver and Support (CDS) certification is a credential that validates a professional’s ability to integrate and apply IT service management practices focused on solution creation, efficient delivery, and continuous support throughout the service lifecycle.
This certification demonstrates that the professional understands and can apply relevant practices in real service environments, contributing to sustained value creation.
This module is an integral part of the ITIL 4 Managing Professional (MP) certification path, which combines several practical and technical modules.
Trusted by Over 17,500 Professionals Worldwide
XPM has had the privilege of training more than 17,500 students across 15 countries since 2006. As a result, our ITIL course has been incredibly successful in preparing professionals for the ITIL Foundation exam. In fact, we regularly receive outstanding feedback from students who attest to the training’s effectiveness. Furthermore, our commitment to delivering excellent training has made us a renowned leader in IT Service Management.
Takeaways from the ITIL 4 Specialist: Create, Deliver and Support Certification course
- To begin with, learn how to improve existing processes, optimize value streams and workflows, align digital services with business strategy, and enhance the way services are developed.
- Following, focus on improving your skills to effectively manage IT teams, ensuring they work efficiently and collaboratively.
- Additionally, learn how to integrate new technologies and embed Lean, Agile, and DevOps methodologies into the organization’s way of working for greater flexibility and responsiveness.
- Finally, prepare thoroughly for the ITIL Specialist: Create, Deliver and Support exam, consolidating your knowledge and ensuring confidence in your certification journey.
Total Flexibility – ITIL 4 Specialist: Create, Deliver and Support Certification Course formats
Our ITIL 4 Specialist: Create, Deliver and Support e-learning course includes all the resources that you, surely may require. Thus, it contains exam questions, lessons, and exercises.
Pre-requisite: ITIL Foundation Certification
Let's Talk!
| Paula Moreira | |
|---|---|
PT: +351 218061742 UK:+44 (0) 1753260001 | |
+351 918364133 | |
paula.moreira@xpmconsulting.com | |
What Clients say about us?
Ecaterina Focsa
"XPM Consulting helped me prepare for the ITIL® 4 and PMP® certifications. Both courses were very well organised..."
Alberto Lima Caria
"Regarding the course delivered by XPM Consulting, I can say that it was delivered with great professionalism and expertise..."
Ciso Barbosa
"I took the ITIL 4 Foundation online course. The materials were excellent, and the trainer was outstanding."
Julien Basset
"XPM Consulting provided the training and the right tools to keep us on track for the exam. As a result, I passed my certification exam on my first attempt!"
Marina Cunha
"I took the XPM course through elearning. It was undoubtedly a very enriching learning experience."
Rúben Valado
"I really enjoyed the ITIL training I took with XPM Consulting. The content was presented in a clear and concise way."
Tiago Trigo
"The content was presented very clearly, always with practical examples. Overall, the experience was very good."
Camillo Lopes
"A great experience with the online ITIL Foundation course."
Leonildo Marna
"I took the ITIL course with XPM Consulting, and it really helped me gain a better understanding of ITIL. The trainer was excellent..."
Watch this video regarding the ITIL Certification Course
XPM in summary
Prices - ITIL 4 Specialist: Create, Deliver and Support Certification Course
Elearning + Exam Voucher
1645€
-
1029€
-
◉ Ideal for
ITSM professionals who want to strengthen their ITIL 4 knowledge and build practical skills in designing, delivering, and supporting IT services through self-paced elearning. - 60 days of elearning (Lessons, exercises and exams)
- ITIL 4 Specialist: Create, Deliver and Support Exam Voucher (1 attempt)*
- Official eBook
- Official Learning Resource Kit
- Exam Application Support
- Proof of Course Attendance
- Groups Discount (See below)
Features - ITIL 4 Specialist: Create, Deliver and Support Certification Course
Early Bird Discounts (*)
If you are considering enrolling in one of our courses, this is a great opportunity to save. If you complete your registration and full payment at least 15 days before the course start date, you can benefit from a special price. This way, you secure your place and enjoy a discount.
Group Discounts
If you bring a friend or colleague to one of our classroom or virtual classroom courses, you will both receive an additional discount. The more friends or colleagues you bring, the greater your total discount will be. See the table below to find out exactly which discount you are entitled to.
| Number of Participants | Discount |
|---|---|
| 2 participants | 10% discount |
| 3 participants | 15% discount |
| 4 – 5 participants | 20% discount |
| 6 or more participants | 25% discount |
Are you planning to enrol several people in our e-learning courses? Email us at office@xpmconsulting.com to find out about our special discounts for you!
Former student Discount
Our alumni benefit from a 40% discount on the base price of classroom and virtual classroom courses. The discount cannot be combined with other discounts or promotions.
Contact us at office@xpmconsulting.com to claim your discount or ask about any current promotions.
The course covers, among other topics, the following:
- To begin with, understand how to plan and build a service value stream to effectively create, deliver, and support services.
- Following, learn how relevant ITIL practices contribute to the creation, delivery, and support of services across the Service Value System (SVS) and value streams.
- Additionally, gain practical knowledge on how to create, deliver, and support services, ensuring alignment with ITIL best practices.
- Finally, prepare a comprehensive study plan to consolidate your knowledge and ensure a successful exam preparation.
VAT
The prices shown are subject to VAT at the applicable rate.
For individuals residing in Portugal, a VAT offer is available for classroom or virtual courses, subject to the terms and conditions of the promotion.
The VAT offer does not apply to ITIL or PRINCE2 courses, or to customers who benefit from corporate agreement or alumni discounts.
Payments
According to XPM Consulting’s payment terms, the following payment methods are available:
- bank transfer
- PayPal
- credit card
- Ticket Ensino®
- Edenred Estudante
If you wish to pay by credit card or PayPal, please email us to request payment using one of these methods. In this case, an additional fee of 6% will be charged on the price of our service to cover the costs of payment services provided by external providers.
Free webinars
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⏰2026-12-16 @ 07:00 PM – 2026-12-16 @ 08:00 PM
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Frequently Asked Questions – ITIL 4 Specialist: Create, Deliver and Support Certification Course
This section answers the most common questions about the ITIL 4 Specialist: Create, Deliver and Support Certification Course, the ITIL 4 Specialist CDS exam, and preparation for the certification.
What is this course?
This training teaches advanced practices in creating, delivering, and supporting IT services, preparing participants for the corresponding certification exam.
Do I need the ITIL 4 Foundation certification?
Yes — this module requires participants to already hold the ITIL 4 Foundation certification as a prerequisite.
Is the exam voucher included?
Yes — the course includes a voucher for one attempt at the ITIL 4 Specialist: Create, Deliver and Support exam.
Does this course count toward other ITIL certifications?
Yes — it is part of the ITIL 4 Managing Professional (MP) path, which combines multiple modules for a more advanced certification profile.
Can I take this course as a team?
Yes — there are training options adapted for teams and organizational contexts.
Do I receive a certificate of completion?
Yes — all participants receive a training certificate upon completion of the course.
How do I enroll in the course?
You can register directly on our website, selecting the desired format, or contact our team to arrange a dedicated training session.
Email: office@xpmconsulting.com
Phone: +351 218 061 742