ITIL Foundation Course: ITIL Certification Training
The ITIL Foundation Course prepares you for the ITIL Foundation certification, combining fundamental ITIL knowledge with practical examples, exercises, and exam preparation. The ITIL Foundation Course is an opportunity to develop fundamental knowledge of IT service management and strengthen your professional profile with an internationally recognised certification.
What is the ITIL Foundation certification?
The ITIL Foundation certification is the entry-level certification in the ITIL pathway. It demonstrates fundamental knowledge of IT service management and the key concepts and practices of ITIL.
ITIL is a framework of good practices for IT service management. It helps organisations create, deliver and continually improve services that generate value for customers and the organisation.
Who is the ITIL Foundation certification for?
The ITIL Foundation certification is designed for professionals who want to develop or demonstrate fundamental knowledge of IT service management. It is particularly relevant for professionals involved in the management, delivery, support or improvement of IT services, as well as for those who want to understand the essential principles, practices and concepts of the ITIL approach.
How do you get the ITIL Foundation certification?
To obtain the ITIL Foundation certification, you need to take and pass the ITIL Foundation exam. No previous professional experience in IT service management is required, and there are no specific eligibility requirements to take the exam.
The exam can be taken after appropriate preparation through an authorised provider. Exam conditions and any applicable requirements should be confirmed with the relevant provider.
Prepare for the ITIL Foundation certification with XPM
Our preparation combines IT service management training with resources specifically designed to prepare you for the ITIL Foundation certification exam. With the ITIL Foundation Course, you will:
- Understand the key concepts, principles and practices of IT service management.
- Learn about the ITIL framework and its application to service management.
- Apply your knowledge through practical examples and exercises.
- Prepare for the ITIL Foundation certification exam.
More than 17,500 professionals trained in 37 countries
Since 2006, XPM Consulting has trained more than 17,500 professionals in 37 countries. This experience reflects our commitment to training quality and effective preparation for professional certifications.
XPM Consulting has been an ITIL Authorized Training Organization since 2014 and is accredited to deliver ITIL training.
ITIL 4 Foundation course and ITIL 5 Foundation course
You can choose between an ITIL 4 Foundation course and an ITIL 5 Foundation course, depending on the certification you want to obtain.
Let's talk!
| Paula Moreira | |
|---|---|
PT: +351 218061742 UK:+44 (0) 1753260001 | |
+351 918364133 | |
paula.moreira@xpmconsulting.com | |
What Clients say about us?
Ecaterina Focsa
"XPM Consulting helped me prepare for the ITIL® 4 and PMP® certifications. Both courses were very well organised..."
Alberto Lima Caria
"Regarding the course delivered by XPM Consulting, I can say that it was delivered with great professionalism and expertise..."
Ciso Barbosa
"I took the ITIL 4 Foundation online course. The materials were excellent, and the trainer was outstanding."
Julien Basset
"XPM Consulting provided the training and the right tools to keep us on track for the exam. As a result, I passed my certification exam on my first attempt!"
Marina Cunha
"I took the XPM course through elearning. It was undoubtedly a very enriching learning experience."
Rúben Valado
"I really enjoyed the ITIL training I took with XPM Consulting. The content was presented in a clear and concise way."
Tiago Trigo
"The content was presented very clearly, always with practical examples. Overall, the experience was very good."
Camillo Lopes
"A great experience with the online ITIL Foundation course."
Leonildo Marna
"I took the ITIL course with XPM Consulting, and it really helped me gain a better understanding of ITIL. The trainer was excellent..."
Watch this video regarding the ITIL certification course
XPM in summary
Prices - ITIL Foundation Course
Classroom
1290€
-
945€ / 849€*
-
◉ Ideal for
Those who value face-to-face interaction and trainer support. - 3 days Classroom
-
-
-
Exam voucher purchased separately
- Training Manual
- Exam Application Support
- Proof of Course Attendance (21 hours)
- Groups Discount (See below)
Virtual + Elearning
1060€
-
777€ / 699€*
-
◉ Ideal for
Those who want trainer support combined with the flexibility of online training. - 18 hours of virtual live classes
- 60 days of elearning (Lessons, exercises and also 11 exams)
-
Exam voucher purchased separately
- E-notes
- Exam Application Support
- Proof of Course Attendance (18 hours)
- Groups Discount (See below)
Elearning + Exam Voucher
1225€
-
719€
-
◉ Ideal for
Those who prefer to study independently, at their own pace. -
-
- 60 days of elearning (Lessons, exercises and also 11 exams)
- ITIL Foundation Exam Voucher (1 attempt)* + TAKE2 (second attempt included)**
-
-
- Exam Application Support
- Proof of Course Attendance
- Groups Discount (See below)
ITIL Foundation Bridge (Version 5) Elearning + Exam Voucher
680€
-
399€
-
◉ Ideal for
Those who already hold an ITIL 4 certification and want to upgrade to ITIL Version 5.*** -
-
- 60 days of elearning (Lessons, exercises and also exams)
- ITIL Foundation Bridge (Version 5) Exam Voucher (1 attempt)* + TAKE2 (second attempt included)**
-
-
- Exam Application Support
- Proof of Course Attendance
- Groups Discount (See below)
** Offer valid for ITIL Foundation and ITIL Foundation Bridge (Version 5) vouchers requested by 31 December 2026. Please see the offer terms and conditions.
***This module requires completion of an ITIL 4 certification, excluding ITIL 4 Specialist: Acquiring and Managing Cloud Services and ITIL 4 Specialist: Sustainability in Digital and IT. Proof of completion of this requirement must be provided before the exam results can be released
Features - ITIL Foundation Course
Early Bird Discounts (*)
If you are considering enrolling in one of our courses, this is a great opportunity to save. If you complete your registration and full payment at least 15 days before the course start date, you can benefit from a special price. This way, you secure your place and enjoy a discount.
Group discount
If you bring a friend or colleague to one of our classroom or virtual classroom courses, you will both receive an additional discount. The more friends or colleagues you bring, the greater your total discount will be. See the table below to find out exactly which discount you are entitled to.
| Number of Participants | Discount |
|---|---|
| 2 participants | 10% discount |
| 3 participants | 15% discount |
| 4 – 5 participants | 20% discount |
| 6 or more participants | 25% discount |
Are you planning to enrol several people in our e-learning courses? Email us at office@xpmconsulting.com to find out about our special discounts for you!
Discount for former students
Our alumni benefit from a 40% discount on the base price of classroom and virtual classroom courses. The discount cannot be combined with other discounts or promotions.
Contact us at office@xpmconsulting.com to claim your discount or ask about any current promotions.
ITIL Foundation course programme
The ITIL Foundation Course provides the essential knowledge needed to understand ITIL and IT service management, while preparing you for the ITIL Foundation certification exam. The programme combines fundamental concepts, practical application and exam preparation:
- Introduction to ITIL and the key concepts of IT service management
- Fundamental ITIL concepts and principles
- The structure and key elements of the ITIL framework
- Service management practices and their application
- The relationship between service management, value creation and organisational outcomes
- Practical examples and exercises to reinforce learning
- Questions and exercises to prepare for the ITIL Foundation certification exam
ITIL Foundation course formats
XPM Consulting offers courses in different formats. Not all courses are available in every format. Please check the available options for the course you wish to take.
ITIL training: classroom
Classroom training combines the presentation and discussion of key topics with practical examples and exercises.
Depending on the course, the training may include:
- Presentation and discussion of the main topics, with examples that facilitate learning.
- Use of relevant templates, checklists and other resources.
- Practical exercises and learning activities.
- Exam preparation questions, including module-specific questions and, where applicable, a final exam.
- Support in developing a study plan and, where applicable, with individual exam applications.
Online ITIL training: virtual and elearning
Virtual courses combine live training with the flexibility of distance learning. Sessions are led by the trainer and allow participants to actively participate, ask questions and complete exercises. During the training, participants can use whiteboards, answer questions, exchange messages and take part in Q&A sessions, among other features.
Since 2010, XPM has also offered e-learning, allowing participants to study at their own pace. When a course is available as e-learning, please refer to the e-learning tab for information about the specific features, resources and terms of that format.
ITIL elearning course
Our ITIL Foundation elearning course includes:
- Interactive lessons with audio and video
- Hundreds of explained practice questions
- Explained practical exercises
- Learning games
- Memory exercises
- E-notes
- Concept glossary
- Acronym glossary
- Course in English
Access to elearning materials
Enrolment in an e-learning course includes access to the course content for the period specified for the course.
The access period starts on the day the access details are sent, even if the participant has not yet started the course. The period is counted in calendar days, including weekends, holidays and public holidays.
Participants are responsible for completing the course within the access period.
ITIL Foundation exam voucher
The exam voucher is an electronic code provided to participants who purchase a training option that includes the exam. The voucher is valid for three months from the date of issue.
ITIL Foundation exam
The exam is taken online, from a location of the participant’s choice. To take the exam, you need an internet connection and a computer equipped with a camera and microphone.
Once the exam has been completed, the results are generally available immediately. The certificate is available on the certification body’s website. Participants can also request the certificate through the chat service provided by the organisation responsible for the exam.
TAKE2: Second exam attempt
The TAKE2 option allows you to take a second attempt at the ITIL Foundation or ITIL Foundation Bridge exam, subject to the applicable conditions. If you do not pass your first attempt, you can take a second attempt at no additional cost, provided that you have purchased the TAKE2 option and meet the applicable conditions.
The second attempt:
- must be taken online, even if the first attempt was taken in a classroom
- must be taken within 6 months of the first attempt
- is subject to the terms and conditions of the organisation responsible for the exam
The unsuccessful first attempt must be reported to the organisation responsible for the exam so that the second attempt can be scheduled.
The TAKE2 offer is valid for ITIL Foundation and ITIL Foundation Bridge exam vouchers requested by 31 December 2026.
Voucher terms
- The voucher is personal and non-transferable and cannot be refunded.
- Participants must request the voucher within 3 months of payment.
- XPM Consulting cannot change the exam date or language after the exam has been scheduled.
- The organisation responsible for the exam may charge additional fees for changing the exam date or language.
- An additional fee may apply to extend the voucher’s validity.
- Exam vouchers are subject to the terms and conditions of the organisation responsible for the exam.
VAT
The prices shown are subject to VAT at the applicable rate.
For individuals residing in Portugal, a VAT offer is available for classroom or virtual courses, subject to the terms and conditions of the promotion.
The VAT offer does not apply to ITIL or PRINCE2 courses, or to customers who benefit from corporate agreement or alumni discounts.
Payments
According to XPM Consulting’s payment terms, the following payment methods are available:
- bank transfer
- PayPal
- credit card
- Ticket Ensino®
- Edenred Estudante
If you wish to pay by credit card or PayPal, please email us to request payment using one of these methods. In this case, an additional fee of 6% will be charged on the price of our service to cover the costs of payment services provided by external providers.
Next Editions - ITIL Foundation Course
- All
- Classroom
- Virtual
ITIL Foundation Virtual November (Work Hours)
⏰2026-11-16 @ 09:00 AM – 2026-11-20 @ 12:30 PM
📍Online Event
ITIL Foundation Virtual December (Work Hours)
⏰2026-12-14 @ 09:00 AM – 2026-12-18 @ 12:30 PM
📍Online Event
Frequently Asked Questions – ITIL Foundation Course
Here we answer the most frequently asked questions about the ITIL Foundation Course, ITIL Foundation exam and ITIL Foundation certification.
What is the ITIL Foundation exam?
The ITIL Foundation exam assesses your understanding of the core concepts, principles and terminology of ITIL and digital product and service management. The exam is closed-book and consists of 40 multiple-choice questions. You need a minimum score of 65% to pass.
Do I need IT experience to take the ITIL Foundation course?
No. The ITIL Foundation Course is suitable for professionals from different areas, including those who are new to IT service management. ITIL Foundation is designed as an introduction to ITIL and is the first step in the ITIL learning journey.
Does the ITIL Foundation course include certification?
The course prepares you for the ITIL Foundation certification exam. The certification is awarded by PeopleCert after you successfully pass the exam. Whether an exam voucher is included depends on the course option selected.
Is the ITIL Foundation exam voucher included?
This depends on the course option you choose. Options that include the exam provide a voucher for one attempt at the ITIL Foundation exam. The applicable version depends on the course option selected. If the exam voucher is not included in your selected option, it can be purchased separately.
How do I get ITIL Foundation certification?
To obtain the ITIL Foundation certification, you need to prepare for and pass the ITIL Foundation exam. You can prepare through self-study or training with an Accredited Training Organization.
Can I take the ITIL Foundation course online?
Yes. The ITIL Foundation Course is available as live virtual training, allowing you to prepare for the certification with a trainer remotely. Sessions include explanations, practical exercises, questions and exam preparation. Depending on the course option, live virtual training can be combined with access to elearning.
Is ITIL Foundation available as elearning?
Yes. ITIL Foundation elearning allows you to study at your own pace through online learning content and resources. Depending on the option selected, elearning can be combined with live virtual training and an exam voucher.
Can I take ITIL Foundation training as part of a team?
Yes. XPM Consulting provides ITIL training options for teams and organisations. Dedicated training can be adapted to the needs of your organisation and participants.
What is the difference between ITIL V4 Foundation and ITIL V5 Foundation?
ITIL V5 Foundation is the current version of the Foundation certification, while ITIL V4 Foundation remains available during the transition period. PeopleCert currently plans to retire ITIL 4 modules on 31 December 2027.
How much does the ITIL Foundation course cost?
The price depends on the training format and course option, including whether an exam voucher is included. You can see the available ITIL Foundation course options and prices on this page.
What does an ITIL Foundation course with certification include?
An ITIL Foundation course with certification preparation combines training on the key ITIL concepts and practices with practical examples, exercises and preparation for the certification exam. Depending on the option selected, it may also include an exam voucher and elearning.
How do I enrol on the course?
You can enrol directly through our website by selecting your preferred format, or contact our team to arrange dedicated training by emailing office@xpmconsulting.com or calling 218 061 742.